Terms & Conditions
Please note that delivery times are estimates only and cannot be guaranteed.
We make every effort to deliver UK mainland orders within 3-5 working days. Deliveries to the Scottish Highlands, Northern Ireland, Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands and the rest of Europe may take longer.
All deliveries must be signed for, please bear this in mind when providing us with a delivery address.
Where we have attempted to deliver your order, but no response has been received, and goods are returned to us as undeliverable, a standard charge of £8.50 will be made for redelivery.
*Additional carriage charges may apply to Scotland, Northern Island, Channel Islands, Isle of Man, Isle of Wight, Alderney, Herm & Sark.
In additions to your consumer rights and rights under the Consumer Protection (Distance Selling) Regulations 2000, we offer the following returns policy:
- Refunds will be accepted, with proof of purchase, within 28 days from the date of purchase.
- To be eligible for a return, items must be unopened, unused, in their original packaging and in the condition that you received them.
- You must arrange (at your own non-refundable expense) to return the items in a saleable condition to Charles Products, Unit 2, Humber Street, Goole, DN14 5UJ as soon as possible. The items will not be deemed as returned until they are received by us. We strongly recommend that you fully insure the items that you are returning and obtain proof of delivery.
- Upon return, your item
- On compliance with the above a refund shall be processed (less any delivery costs incurred by us).
Please note that all The Stone Range products and colour matches are made to order and therefore are excluded from our returns policy.
When you purchase something from our store, join our mailing list or request swatches, we collect the personal details necessary to ensure we can carry out our service to the best of our ability.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
All customer data is held in accordance with the Data Protection Act.
When you provide us with your personal details we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com.
Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose to pay directly through our online shop, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is encrypted and stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
If you chose to pay using a third-party provider, such as PayPal, they will have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Cookies do not harm your computer. To purchase from us you will need to have cookies enabled.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
- session_id, unique token (sessional) - Allows us to store information about your session (referrer, landing page, etc).
- shopify_visit, no data held (persistent for 30 minutes from the last visit) - used by our website provider’s internal statistics tracker to record your number of visits
- shopify_uniq, no data held (expires midnight - relative to the visitor - of the next day) - counts the number of visits to a store by a single customer
- cart, unique token (persistent for 2 weeks) - stores information about the contents of your cart.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
6. QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at Charles Products, Unit 2, Humber Street, Goole DN14 5UJ.
TERMS OF SERVICE
This website is operated by Charles Products. Throughout the site, the terms “we”, “us” and “our” refer to Charles Products. Charles Products offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site, any by the acceptance by us of any order, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our websites, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any service or products without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance.
Any quoted delivery times are estimates only. Time shall not be of the essence in the delivery of any goods and we shall accept no liability in relation to late delivery beyond the value of the goods in question.
5. DAMAGED/LOST GOODS
Where goods are delivered to or received by the customer damaged, or there is a shortfall, we must be notified within 28 days of the date of purchase in order for any replacement goods to be re-sent free of charge. No such claim will be accepted outside of this time limit. Any such re-delivery is subject to the provision by you of proof of any damage or shortfall as we reasonably require.
6. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible for the accuracy or completeness of information made available on this site or verbally. All information is for guidance only and is given in good faith but is given without warranty because the skill of application and site conditions are beyond our control. Any reliance on the material on this site is at your own risk.
7. PRODUCTS OR SERVICES
All orders are subject to availablility. We reserve the right to refuse to accept any order.
We have made every effort to display as accurately as possible the colours and images of our products that appear on our websites. We cannot guarantee that your computer monitor's display of any colour will accurately reflect the colour of the goods on delivery. We recommend you examine an actual sample of the colour before placing your order.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
We do not accept any liability whatsoever for the performance or non-performance of any goods beyond the value of those goods (for example, we shall not be liable in respect of wasted time or additional costs incurred by any person such as labour or building costs, nor shall we be liable for any alleged consequential losses of any person).
8. OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
9. THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
10. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
11. PERSONAL INFORMATION
12. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
13. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
In no case shall Charles Products, our officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort, strict liability or otherwise, arising from your use of any of our products, or for any other claim related in any way to your use of our websites or any products, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
We do not give any guarantees, warranties or representations in relation to the products. We will not be responsible for ensuring that the products are suitable for your purpose.
The foregoing exclusions and limitations do not affect your statutory rights as a consumer, or damage caused by our negligence which cannot be excluded by law
You agree to indemnify, defend and hold harmless Charles Products and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
18. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this site constitutes the entire agreement and understanding between you and us and govern your use, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
19. GOVERNING LAW
These Terms, any separate agreements and any claims arising in relation to goods ordered or supplied shall be in all respects governed by and construed in accordance with English Law and any dispute arising under or in connection with the foregoing shall be for the exclusive jurisdiction of the English Courts.
20. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.