Delivery & Returns

STANDARD DELIVERY

Free on qualifying orders over £125 to mainland UK addresses. We aim to deliver orders within 3 to 5 working days. Deliveries to Scotland, Northern Ireland, Channel Islands, Isle of Man, and Isle of Wight may take longer and delivery surcharges may apply.

Deliveries require a signature, please bear this in mind when providing us with a delivery address.

Where our courier have attempted to deliver your order, but no response has been received, and goods are returned to us as undeliverable, a standard charge of £7.46 will be made for redelivery.

Deliveries are normally made between the hours of 8:00am and 5:30pm. Please note that delivery times are estimates only and cannot be guaranteed.

For orders including 10 or 20 litre containers, where the total order does not exceed 40 litres, we may dispatch your order in 5 litre containers for cost-effectiveness and flexibility. This approach enables us to expedite your order while accommodating stock availability.

We do not currently offer an express delivery service. 

In addition to your consumer rights we offer the following returns policy:

1. Refunds will be accepted, with proof of purchase, within 28 days from the date of purchase.
2. Items must be unopened, unused, in their original packaging and in the condition that you received them.  Where items have been purchased together at a discounted rate, both items must be returned in the above condition. We are unable to accept returns of tubs or paint cans that have been opened.
3. You must notify us of the return either in writing at the address below, by telephone 01045 720281 or email info@stonelux.co.uk.
4. You must arrange, at your own non-refundable expense, to return the items in a saleable condition to Returns, Stonelux, 1 Eco Business Park, Eco Way, Doncaster, DN7 4JJ as soon as possible. Please ensure that you include you name, address and order number with the return.
5. We strongly recommend that you return goods in their original packaging or packaging of equal strength and that you fully insure the items that you are returning and obtain proof of delivery. We are unable to issue refunds for Goods that are no longer in a re-saleable condition (this includes any damage that may occur while goods are being returned).
6. Items will not be deemed as returned until they are received by us.
7. On compliance with the above, a refund will be processed, less a 15% surcharge of your order value, to cover administration and warehouse restocking costs.

Please Note: As The Stone Range, hand-painted swatches, and colour matches are custom-made to order, they are not eligible for returns